Aggressive Clients: Diffusing Tension and Avoiding Violence

Program DescriptionDownload PDF Document

Understanding the motives behind the behaviors of aggressive clients allows you to choose appropriate de-escalation options, avoid violent outcomes, and preserve the client’s dignity. Client aggression is usually not personal, however, there may be very real and personal outcomes if you are not trained to recognize and intervene in an effective manner.  How can you provide difficult clients a graceful way to exit a seemingly impossible situation? This course will help you to develop a toolbox of personal safety skills. You will discuss medication options to reduce symptoms of depression, PTSD and psychosis. This workshop will focus on avoiding workplace burnout and secondary PTSD by providing tools to better understand the difficult client, recognize the warning signs of potential violence, and provide interventions to de-escalate the triggered client. You will engage in a variety of learning modalities including lecture, role play, case scenarios and practical exercises. Please dress comfortably.

Who Should Attend?   All medical staff in all practice settings including: front end staff, medical assistants, nurse assistants, practical nurses, registered nurses, advanced practice registered nurses, physician assistants, administrators, and physicians.

Program Outline

  • Basics of Aggressive Motives
  • Learning Personal Safety Skills to Reduce Workplace Violence
  • The Difficulty Client: Identification & Reduction of Learned Helplessness
  • Managing Psychotic Behaviors: Knowing Your Limits
  • Secondary PTSD: Self-Care Techniques to Avoid Burnout

Contact Hours:  6.5
Pharmacotherapeutic Hours:  1

Speaker:  Brooks Oglesby-Junk, BSN, MSN, RN, APRN, PMHNP, ANP

Additional Information

Registration includes: Attendance at program, downloadable program handouts, coffee, tea, water, continental breakfast and snacks.  Wi-fi is available in the conference center.

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