De-escalation Techniques: Medications, Words & Actions

Handling Aggressive Clients without Violence

Upcoming Dates

Time: 8:00 am – 3:45 pm Print Program Flyer
Location: Vancouver, WA
Fee: $199

Please check back for future dates.

Program Outline

  • Basics of Aggressive Motives
  • Learning Personal Safety Skills to Reduce Workplace Violence
  • The Difficulty Client: Identification & Reduction of Learned Helplessness
  • Managing Psychotic Behaviors: Knowing Your Limits
  • Secondary PTSD: Self-Care Techniques to Avoid Burnout


“I feel like I could be more assertive with aggressive behavior and protect myself from potential harm.”

“This was a great course with great tips. I enjoyed learning the self defense moves.”

“Material and presentation specific and focused on the subject, no wasted time.”


Understand the motives behind the behaviors of aggressive clients. Choose appropriate de-escalation options, avoid violent outcomes, and preserve the client’s dignity. This course will help you to develop a toolbox of personal safety skills. You will discuss medication options to reduce symptoms of depression, PTSD and psychosis. This workshop will focus on avoiding workplace burnout and secondary PTSD by providing tools to better understand the difficult client, recognize the warning signs of potential violence, and provide interventions to de-escalate the triggered client. You will engage in a variety of learning modalities including lecture, role play, case scenarios and practical exercises. Please dress comfortably.

Who Should Attend?  All medical staff in all practice settings including: front end staff, medical assistants, nurse assistants, practical nurses, registered nurses, advanced practice registered nurses, physician assistants, administrators, and physicians.

Contact Hours:  6.5
Pharmacotherapeutic Hours:  1

Speaker:  Brooks Oglesby-Junk, BSN, MSN, RN, APRN, PMHNP, ANP

EMPLOYERS: You may register up to 6 staff at one time by using this link.

Employer Registration

Additional Information

Registration includes: Attendance at program, downloadable program handouts, coffee, tea, water, continental breakfast and snacks.  Wi-fi is available in the conference center.

Terms & Conditions and Cancellation Policy

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