It is most important to understand the motives behind the behaviors of aggressive clients. This allows the clinician to choose appropriate de-escalation options, avoid violent outcomes, and preserve the client’s dignity. Client aggression is usually not personal, however, there may be very real and personal outcomes if healthcare staff are not trained to recognize and intervene in an effective manner. How can staff provide difficult clients a graceful way to exit a seemingly impossible situation? Every professional working with clients must accumulate a toolbox of personal safety skills and knowledge of effective medication options to reduce symptoms of depression, PTSD and psychosis.
This workshop will focus on avoiding workplace burnout and secondary PTSD by providing tools to better understand the difficult client, recognize the warning signs of potential violence, and provide interventions to de-escalate the triggered client. Students will engage in a variety of learning modalities including lecture, role play, case scenarios and practical exercises. Please dress comfortably.
Who Should Attend? Providers of care to clients in all practice settings including: front end staff, medical assistants, nurse assistants, practical nurses, registered nurses, Advanced Practice Registered Nurses, physician assistants, administrators, and physicians in all practice settings.
Contact Hours: 6.5
Pharmacotherapeutic Hours: 1
Registration includes: Attendance at program, downloadable program handouts, coffee, tea, water, continental breakfast and snacks. Wi-fi is available in the conference center.
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