DSHS – Navigating Through Challenging Behaviors [LTC-20190508]

Event for LTC4CNE
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Max Contact Hours Awarded: 3
Max Pharmacotherapeutic Hours Awarded: 0

Program Description

Discover methods and techniques to confidently care for a client with challenging behaviors which are emotionally and/or physically abusive towards staff. Learn techniques to identify triggers and redirect behaviors to avoid conflict.  Discuss how self-care impacts your responses to these situations and how to protect yourself from burnout. You will review different behaviors by demonstration, discussion and successfully passing the written test.

This program meets the 2018 Washington State DSHS-approved mandatory “Navigating Through Challenging Behaviors” requirement for your caregiving Health Services/ Nursing staff members.

May 8, 2019
8:00 am – 11:30 am

Location: Acute Care Education Opens in new window or tab, Vancouver, WA

Who Should Attend?

All Health Services/ Nursing caregiving staff (RN, LPN, Med Aides, Caregivers, CNA, HCA, NAR and others) in long term care settings.

Program Outline

  • When the Behavior Becomes Challenging
  • Best Practices and Good Self-Care
  • Prevention/Minimizing Behaviors


Speaker:  Rita T. (“Terri”) Brandley, MHPE, BSN, RN, CCM

If you are an employer who needs to register more than one employee for this program, please fill out our group registration form.

Employer Registration

Registration includes: Attendance at program, program handout, coffee, tea, water, continental breakfast, and snacks. Wi-fi is available in the conference center.

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