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Aggressive Clients: Diffusing Tension and Avoiding Violence [20180216]

Event for ED4CNEEvent for NP4CNEEvent for RN4CNE
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Max Contact Hours Awarded: 6.5Max Pharmacotherapeutic Hours Awarded: 1

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February 16, 2018
8:00 am – 4:10 pm
Acute Care Education
7200 NE 41st Street, Suite 206
Vancouver, WA 98662

Program Description

It is most important to understand the motives behind the behaviors of aggressive clients. This allows the clinician to choose appropriate de-escalation options, avoid violent outcomes, and preserve the client’s dignity. Client aggression is usually not personal, however, there may be very real and personal outcomes if healthcare staff are not trained to recognize and intervene in an effective manner. How can staff provide difficult clients a graceful way to exit a seemingly impossible situation? Every professional working with clients must accumulate a toolbox of personal safety skills and knowledge of effective medication options to reduce symptoms of depression, PTSD and psychosis.

This workshop will focus on avoiding workplace burnout and secondary PTSD by providing tools to better understand the difficult client, recognize the warning signs of potential violence, and provide interventions to de-escalate the triggered client. Students will engage in a variety of learning modalities including lecture, role play, case scenarios and practical exercises. Please dress comfortably.

Who Should Attend?

Providers of care to clients in all practice settings including: front end staff, medical assistants, nurse assistants, practical nurses, registered nurses, Advanced Practice Registered Nurses, physician assistants, administrators, and physicians in all practice settings.

Desired Learning Outcomes: You will gain increased skills of assessment, prevention and management of difficult
client situations. At the conclusion of this activity, you will be able to:
1. Describe external and internal components that increase the chance of violence.
2. Demonstrate at least one de-escalation skill to diffuse a potential violent situation.
3. Demonstrate increased personal safety and avoidance of harm using the S.A.F.E. technique.
4. Relate therapeutic approaches and medication choices in managing the client with psychosis.
5. Discuss self-care techniques you could use to avoid burnout.

7:30 am – 8:00 am    Registration and Sign In
8:00 am – 8:10 am    Welcome and Announcements
8:10 am – 9:40 am    Basics of Aggressive Motives: Learning personal safety skills to reduce verbal and physical workplace violence
9:40 am – 9:50 am    Break
9:50 am – 11:20 am ”The Difficult Client”: How to identify & reduce their symptoms of illness & learned helplessness
11:20 pm – 12:30 pm  Lunch (on your own)
12:30 pm – 2:00 pm  Managing Psychotic Behaviors: knowing your limits
2:00 pm – 2:10 pm    Break
2:10 pm – 3:40 pm    Secondary PTSD: Self-Care Techniques to Avoid Burnout
3:40 pm – 4:10 pm    Wrap Up / Q & A / Online Evaluations


Brooks Oglesby-Junk, BSN, MSN, RN, APRN, PMHNP, ANP

Brooks is an energetic, dynamic presenter with over 30 years of experience in a variety of settings including hospital acute inpatient, outpatient case management, assertive community treatment, and community based mental health. She holds a Master’s from Medical University of South Carolina and is dual ANCC Board certified as a Psychiatric Mental Health Nurse Practitioner and Adult Nurse Practitioner. Her passion is in treating clients with PTSD and anxiety disorders in a
manner so each person can achieve a high level of wellness.

During her career with the Veterans Administration, Brooks has participated in award winning research studies in treating clients with PTSD. After many years of service in the Veterans Administration in South Carolina, she moved to Oregon State Hospital to work as the attending in a forensic psychiatric unit. Brooks was the first Nurse Practitioner to work in this capacity at Oregon State Hospital. Brooks is an affiliate faculty for Oregon Health Science University Nursing school. She served as Captain in the US Air Force as a flight nurse and is a veteran of Desert Storm.


This educational activity will provide 6.5 contact hours (including 1.0 pharmacotherapeutic hours) to learners who complete the Criteria of Successful Completion.

Acute Care Education is an approved provider of continuing nursing education by the Washington State Nurses Association Continuing Nursing Education Approver (A-CNE), an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Registration includes:  Attendance at program, downloadable program handouts, all day coffee, tea, water, light continental breakfast, and snacks.  Wi-fi is available in the conference center.

Criteria for Successful Completion

Registration Directions

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Please read below to choose which type of registration listed above best fits your situation.

Individual Registration (use this page)

  • For individual attendees registering for a class
  • A profile is required (for first time users, one may be created on checkout)
  • Credit card and check payment options are available
  • An email receipt or invoice will be sent to your profile email address

Group Registration (Click here)

  • For employers who wish to register attendees and pay by corporate credit card or check
  • For groups of 2 or more individual attendees paying together with the same credit card or check (please specify the administrative user matches the billing address for the credit card)
  • For student discounts
  • A profile is not required
  • Credit card and check payment options are available
  • An email receipt or invoice will be sent to the administrator email address
  • Each registered participant will receive a confirmation email of the registration

 Terms & Conditions and Cancellation Policy

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