Aggressive Clients: Diffusing Tension and Avoiding Violence

Program Dates

November 30, 2018   8:00 am – 4:10 pm     Download PDF Brochure

Location: Kirkland, WA

Individual Registration

Employer Registration

Contact Hours: 6.5

Program Description

It is most important to understand the motives behind the behaviors of aggressive clients. This allows the clinician to choose appropriate de-escalation options, avoid violent outcomes, and preserve the client’s dignity. Client aggression is usually not personal, however, there may be very real and personal outcomes if healthcare staff are not trained to recognize and intervene in an effective manner. How can staff provide difficult clients a graceful way to exit a seemingly impossible situation? Every professional working with clients must accumulate a toolbox of personal safety skills and knowledge of effective medication options to reduce symptoms of depression, PTSD and psychosis.

This workshop will focus on avoiding workplace burnout and secondary PTSD by providing tools to better understand the difficult client, recognize the warning signs of potential violence, and provide interventions to de-escalate the triggered client. Students will engage in a variety of learning modalities including lecture, role play, case scenarios and practical exercises. Please dress comfortably.

Who Should Attend?  Providers of care to clients in all practice settings including: front end staff, medical assistants, nurse assistants, practical nurses, registered nurses, Advanced Practice Registered Nurses, physician assistants, administrators, and physicians in all practice settings.

Desired Learning Outcomes: You will gain increased skills of assessment, prevention and management of difficult
client situations. At the conclusion of this activity, you will be able to:
1. Describe external and internal components that increase the chance of violence.
2. Demonstrate at least one de-escalation skill to diffuse a potential violent situation.
3. Demonstrate increased personal safety and avoidance of harm using the S.A.F.E. technique.
4. Relate therapeutic approaches and medication choices in managing the client with psychosis.
5. Discuss self-care techniques you could use to avoid burnout.

Program Agenda

7:30 am – 8:00 am    Registration and Sign In
8:00 am – 8:10 am    Welcome and Announcements
8:10 am – 9:40 am    Basics of Aggressive Motives: Learning personal safety skills to reduce verbal and physical workplace violence
9:40 am – 9:50 am    Break
9:50 am – 11:20 am ”The Difficult Client”: How to identify & reduce their symptoms of illness & learned helplessness
11:20 pm – 12:30 pm  Lunch (on your own)
12:30 pm – 2:00 pm  Managing Psychotic Behaviors: knowing your limits
2:00 pm – 2:10 pm    Break
2:10 pm – 3:40 pm    Secondary PTSD: Self-Care Techniques to Avoid Burnout
3:40 pm – 4:10 pm    Wrap Up / Q & A / Online Evaluations


Brooks Oglesby-Junk, BSN, MSN, RN, APRN, PMHNP, ANP

Brooks is an energetic, dynamic presenter with over 30 years of experience in a variety of settings including hospital acute inpatient, outpatient case management, assertive community treatment, and community based mental health. She holds a Master’s from Medical University of South Carolina and is dual ANCC Board certified as a Psychiatric Mental Health Nurse Practitioner and Adult Nurse Practitioner. Her passion is in treating clients with PTSD and anxiety disorders in a
manner so each person can achieve a high level of wellness.

During her career with the Veterans Administration, Brooks has participated in award winning research studies in treating clients with PTSD. After many years of service in the Veterans Administration in South Carolina, she moved to Oregon State Hospital to work as the attending in a forensic psychiatric unit. Brooks was the first Nurse Practitioner to work in this capacity at Oregon State Hospital. Brooks is an affiliate faculty for Oregon Health Science University Nursing school. She served as Captain in the US Air Force as a flight nurse and is a veteran of Desert Storm.

Registration includes:  Attendance at program, downloadable program handouts, all day coffee, tea, water, light continental breakfast, and snacks.  Wi-fi is available in the conference center. 

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